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    The European Commission exists to serve the people. It follows that this should also be the philosophy behind its digital communications.
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    Identify behaviours, needs and priorities before initiating a design hypothesis.
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    Make it easy for users to do what they came to do.
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    Get people working together – and aim to make your services accessible to as many users as possible.
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    To effectively plan for all browsing scenarios - mobile, offline, with a screen reader, etc. - start designing with the most constraints, then build up from there.
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    Content structure and navigation should allow users to make decisions and create their own path based on what they need to do.