Challenge description

The realisation of a fully connected Digital Single Market will require modern public administrations that embrace digital technologies when designing and delivering public services. The goal is for citizens to have easy, trusted, and seamless access to the services they need, whenever they need them, and independently of their geographic location.

The aim of the charter would be to outline the principles and actions that would help citizens in the European Digital Single Market save time, money and effort when dealing with administrative matters in the future. A digital charter would benefit citizens by providing guiding principles on the quality of digital public services in the EU.

Workshop results

EU citizen should have access to digital services, therefore not only we should increase connectivity in rural areas but the language used should be simple. In order to discuss the principles of the charter and to understand and meet citizen expectations, the participants proposed the creation of an online community, that could be also used to investigate the main problems incurred when dealing with digital services.

Next steps

The objective is to develop a charter for the digital rights of citizens by extracting principles from already existing charters and available resources. These preliminary principles are then to be tested on citizens using surveys and workshops and they should be matched against real life cases.