AI-driven Service Delivery

Carlos Canali , Zhen Li, Chien Yu Lin, Chia Ying Tsai (University of the Arts London, UK)

Government acts as an insurance company, defining the tax amount by measuring the individual’s risk potential

DISCLAIMER: The document presents a speculative fiction perspective. The brand names and products shown do not at all have any relationship to the real brands and do not relate to any functionality or specifications of the real products or services.

This concept represents a new model of social care service delivery, which is AI-driven and founded on citizens having responsibility. Government is envisaged as acting as an insurance company, collaborating with businesses to prevent citizens’ claims. In order to access social care services for free, every citizen will have to pay a monthly tax according to their assessed level of risk. Through triangulation of citizens’ personal data with open data (e.g. neighbourhood crime, area pollution, etc.), the government will use an algorithm that assigns a “risk score” to every citizen. In order to help citizens to maintain a low risk score, government and private companies will provide them with tailored recommendations.

1 comment

  • jmswitters

    I am not sure I agree with the concept. Instead of adding another tax, would it not be better to use similar algorithms to generate incentives such as tax reductions for those citizens who demonstrate positive and civic behaviours? I also see access to personal data as a very big problem here (phone records, social media history).

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