Citizens Voices

Himanshu Rohilla, Interaction Design (Malmö University, Sweden)

Home voice assistants acting as touch points for citizens to interact with their governments

Home voice assistants are used on the local level to enable a higher participatory form of democracy. These assistants in the future will act as touch points for citizens to interact with their government. The role of government would be that of a service provider, ensuring implementation of policies and running the operations of the city. Using open data and artificial intelligence these assistants will provide information to inhabitants, take complaints, register stories about their experiences, allow them to propose new policies and invite participation and provide mechanism for engagement on policy discussions.

 

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